Terms & Conditions
Welcome to OE BIkes terms and conditions section. Products are purchased subject to terms and conditions below. Using the website signifies
How to Contact us
A full set of contact details is included on our Contact Page including a simple form for you to use to email us.
Shipping and Handling
We deliver to Irish addresses (at this time until Brexit is sorted) and only to the address of the paying cardholder. Prices shown on the website do not include postage & packaging charges.
All orders Over 1kg to the Republic of Ireland will have a Postage & Packaging charge of €12.59 inc VAT (Excluding Bikes), & Under 1kg will have P&P charge of €7.35.
Free Delivery applies to any Bike order over €1000.00, which includes one or more bicycles & accessories. Deliveries can be made to an address in the Republic of Ireland. Please Note: Bike deliveries could take a Week or Two to commence depending on our delivery schedule. We however prefer to size and fit bikes prior to delivery/collection for your cycling comfort and enjoyment, as this is important. Arrangements for this will be made at time of purchase.
Our website functions off a live feed from our shop stock system. Stock should be accurate at all times, but due to human or technical errors could be inaccurate at times. If you purchase a product and an error in stock occurs or the price is wrong we will contact you immediatly, we reserve the right not to sell a product if there is a problem.
We here at OE Bikes shall do our best to ensure the accuracy of our products listed on our website.
Nevertheless, it is possible that information on our website could be inaccurate and incomplete. Moreover, it is with honesty and unwittingly these errors happen, and are not intentional. If and when incorrect information is displayed on our website regarding the price or availability, we reserve the right to NOT process your order until corrected. We reserve the right to update information and errors at any time.
Most prices quoted on this website include VAT at the Irish rate of 23%. However, some Products are zero-rated and therefore do not include VAT e.g. Helmets, Books and some Food products.
If you wish to complain.
Please contact us via the addressing details given on our contact page. Alternatively please phone our shop.
If you are unhappy or not satisfied with your product, please make returns within fourteen days of dispatch. We will refund for the cost of the product/s minus the shipping cost via the original payment method, following inspection on return. We do not cover the cost of returns and require that product is in its original packaging and unused upon return.
If an item needs to be returned to us please call OE Bikes shop first to obtain a returns number. If goods are found to be faulty we will refund or replace them at our discretion within the manufacturers warranty period, commencing from the date of purchase. All returns, regardless of reason, shall be at the customer’s expense.
To cancel your purchase within the seven-working-day cooling-off period, Please package the relevant item securely and send it to us using the personalised return label within 14 days following the date that the item was delivered to you. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.